[gap] [row] [col span= »6″] [title text= »Frequently Asked Questions »]

Please read our FAQ before sending us a message.

[accordion] [accordion-item title= »What are the delivery charges for orders from the Online Shop? »]

There are no delivery charges for our products. Most of the products offered for sale on our site are stored in a warehouse in England.

[/accordion-item] [accordion-item title= »Which payment methods are accepted in the Online Shop? »]

We use Stripe as a payment gateway to process all Visa, MasterCard and American Express payments.

[/accordion-item] [accordion-item title= »How long will delivery take? »]

We deliver within 3 to 7 working days depending on the number of orders to be processed.

[/accordion-item] [accordion-item title= »Do you accept product returns? »]

Yes, we accept product returns within 20 days of receipt. Each product must be returned in its original packaging. Please contact us before returning any product.

[/accordion-item] [accordion-item title= »What exactly happens after ordering? »]

After a successful order on our website, you will receive a confirmation email. We will then prepare your order and send it to you. Once the order has been dispatched, you will receive a new notification email with an order tracking number.

[/accordion-item] [accordion-item title= »Do I receive an invoice for my order? »]

Yes, you will receive an invoice for every purchase on our site.

[/accordion-item] [/accordion] [/col] [col span= »6″] [title text= »Send us an email »] [contact-form-7 id= »15″] [/col] [/row]